March 30,2020 Update
According to the U.S. Department of Homeland Security CISA
(Cyber + Infrastructure Security Agency) we are an essential
business. Although the State of North Carolina and the county
we reside have mandatory stay at home orders in place, we are
allowed to continue operations.
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Dear Valued Customers,
You are the reason we do what we do and therefore as a company have implemented a host of measures to protect the supply of goods and services that you have come to expect. As the COVID-19 situation is very fluid, Putsch® & Company, Inc. is monitoring the situation at a global and local level. We are following the guidelines of the World Health Organization (WHO) and the Centers for Disease Control (CDC). Beyond these guidelines we would like to inform you of the following:
- According to the U.S. Department of Homeland Security CISA (Cyber + Infrastructure Security Agency) we are an essential business. Although the State of North Carolina and the county we reside have mandatory stay at home orders in place, we are allowed to continue operations.
- Onsite visitors at our facility are limited to appointments only.
- Putsch® has divided work teams and shifted hours in order to decrease the number of people having contact with each other.
- Here in North Carolina we have always taken actions designed to keep adequate stock levels of common spare parts and common wear parts in order to be able to service you and your operations. Currently, significant shipments from Europe are en route. These common practices should help in the event of supply chain challenges.
- At this moment, we like to prioritize support and troubleshooting via e-mails, phone call or web conferencing. Please feel free to reach out to us.
- Our sales support and customer service will continue to operate as normal from our North American Technical Center. Our sales team will resume customer visits once this situation improves.
- As this situation is fluid, we do encourage you to check your current stock levels.
- We encourage you to evaluate your equipment for current needs and your needs after this unfortunate situation has been resolved.
We are committed to providing you the support that you have always expected from the Putsch® Group. Thank you for your trust and patience.
Sincerely,
Team Putsch® North America
